Case study
AI support grounded in business data
40-60 tickets a day in September 2026, with staff reviewing the proposed replies.
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My responsibility, the decisions and the results.
Case study
Book metadata enrichment at catalog scale
Workflows covering 30,000+ titles, with model selection, review and distribution constraints.
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From a product startup to a software business
Founder responsibility, up to 10 direct reports and a reusable platform serving paying clients.
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Modernizing an established distribution platform
Architecture, integrations and technical leadership across digital and physical-book workflows.
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